We are pleased to let you know that our new Mortgage Hub is now live! We believe our new Mortgage Hub will transform how you interact with us, offering you an efficient and user-friendly platform for managing your client applications, illustrations, and DIPs. Please click here to access our new Mortgage Hub
On packaged cases – the originating broker MUST be registered with us in order to submitted business on behalf of them. So please add this to your pre-submission checks/requests. During the application process, the application form will ask for the brokers registered email address, and if it cannot be found, you will be unable to submit the case until they have registered. New registrations are typically handled very quickly but could take up to 2 working days
As part of this process, it is important that access to the portal remains accurate and up to date. If any individuals at your firm leave the business, no longer require access, or have had their permissions removed internally, you must contact us immediately so we can update our records and ensure access is managed appropriately.
If you need to notify us of any changes to users or permissions, please email mortgage.desk@familybsoc.co.uk or contact our Mortgage Desk on 01372 744155 without delay. Please provide us the brokers name and firm so we can suspend their account.
Thank you for your support as we introduce our new Mortgage Hub. Designed to help you manage your cases more efficiently, key benefits include:
- Streamlined DIP to completion journey, creating a faster and smoother experience
- Real-time visibility of how your case is progressing
- Instant DIP certificates and the ability to copy information for multiple DIPs
- Illustration requests available
- Document upload facility for easier administrative tasks
- Secure messaging allowing you to get in touch with us directly about your case
- User-friendly design.
Registration
You will need to register a new account to use the new Mortgage Hub.
Registration is simple, we’ll just need a few details from you:
- Your individual FCA number
- Your National Insurance number
- Firm Correspondence address
- Firm FCA number.
Previous registrations on the old mortgage portal will not allow access to the new Mortgage Hub.
Important! Managing existing cases on our old mortgage portal
- You will no longer be able to submit new applications through the old mortgage portal
- The old mortgage portal will remain open until 25 September to allow you to view and download information on previously submitted cases
- Please bear in mind existing cases will not be viewable in the new Mortgage Hub so you must download any case information and documents from the old mortgage portal before 25 September.
Any questions?
We have a wide range of Frequently Asked Questions which you may find helpful.
Our team of BDMs and Mortgage Desk are available to answer any queries you may have.