Empathy Loss Support service now available to advisers – at no cost
Last week, we launched Empathy Loss SupportTM to three million customers – this new service helps with the practical and emotional challenges that come after losing a loved one. Through Empathy, not only do families and loved ones now have Empathy Loss Support when they come to claim, we are also offering it to you and all […]
Empathy Loss Support Services for Customers and Advisers
Today marks an important moment for the people and families you support every single day. From today, we are offering Empathy Loss Support to more than three million Life Protection customers and to every adviser registered with Zurich, at no cost. What is Empathy Loss Support? Empathy Loss Support™ is designed to help with the […]
Sick Pay Matching for Medical Professional
Did you know that our Income Protection Cover offers even more support for medical professionals? We offer a sick pay matching benefit for doctors, surgeons, dentists, nurses, and midwives designed to help them stay financially secure when they need it most. They’re eligible if: They work for the NHS, or an employer using the NHS […]
Income Protection Webinar Series: Positioning, Underwriting and Claims
Join us for a three-part income protection live webinar series designed to build your confidence from recommendation to claim. Across the week, we’ll cover how to position Income Protection effectively with customers, what makes underwriting different, and what really happens at claims stage. Including a live discussion with a Zurich claims assessor. Perfect if you […]
Family History and Prostate Cancer: What You Need to know
With March being Prostate Cancer Awareness Month, Zurich’s Nicky Bray explains why family history is important – and how it is assessed in underwriting. Prostate Cancer Awareness Month puts a spotlight on one of the most common cancers affecting men – and a recurring point of confusion in underwriting: what insurers really mean by ‘family […]
Changes to Paymentshield’s Landlord’s Insurance Panel
Axa withdrawal From 31 March 2026 Axa will be withdrawing from Paymentshield’s Landlord’s Insurance panel due to a change in risk appetite. Until that date, Axa will honour all new business applications. Please ensure that any Paymentshield Landlord’s Insurance quotes where Axa are the insurer are submitted with a start date on or before 31 March 2026. In preparation for their withdrawal, all […]
The Unprotected Generation
As households continue to feel the impact of ongoing cost of living pressures and job market uncertainty, new research from Zurich Retail Protection reveals a growing protection gap among solo homeowners. Half of solo mortgage holders (49%) do not have income protection Nearly one in three (29%) cite cost as the main barrier, while a […]
Zurich’s cancer definitions: ‘We cover more than advisers might think’
Critical illness definitions can appear complex – particularly when it comes to cancer – but advisers may underestimate just how broad Zurich’s cover is. According to the ABI, cancer remains the leading cause of claims. Zurich’s definition of “cancer – excluding less advanced cases” covers malignant tumours with uncontrolled growth and tissue invasion, excluding only […]
Paymentshield Offers Innovative Referral Option
Paymentshield’s Refer and Protect solution has the potential to transform how advisers manage their general insurance business. This innovative solution enables advisers to refer customers to Paymentshield’s own team of in-house experts if they don’t have time to offer advice themselves, while retaining full oversight of the sale. The launch of the referral service acknowledges that the combination of the Consumer Duty regulation and prevailing market conditions has resulted in a high level of […]
Refer home surveys with confidence! 12.5% Referral Comms
April marks the start of the new financial year, so now is the perfect time to reflect, reset, and get ready to make 2026 your most successful year for survey referrals yet! Give your clients the assurance they need when buying a home by recommending a thorough professional survey. A home survey is a key […]