Today marks an important moment for the people and families you support every single day.

From today, we are offering Empathy Loss Support to more than three million Life Protection customers and to every adviser registered with Zurich, at no cost.

What is Empathy Loss Support?

Empathy Loss Support™ is designed to help with the practical and emotional challenges that come after losing a loved one.

The service includes:

• Grief support – 1:1 human support, meditations, audio content and expert-informed guides
• Dedicated Care Managers – real people providing personalised support, available 24/7
• Personalised Care Plan – a step-by-step plan tailored to each family’s unique situation
• Practical resources – guides, checklists and templates covering everything from immediate arrangements to estate administration
• Emotional wellbeing tools – breathing exercises, guided meditations and daily journaling prompts
• Family collaboration – up to five friends and family members can coordinate and complete tasks together

Empathy Loss Support sets a new standard in protection support, going beyond the payout to meet families with compassion, structure and expert guidance when they need it most.

We are the only UK insurer to offer Empathy Loss Support to customers and advisers, at no cost.

To find out more click here.