We wanted to share some good news following the conversation about our new AI Packaging Agent, which we shipped last week.  We have our first example of an offer made in 5 hours from submission – this is incredible for a complex mortgage case, underwritten by a human.  I thought it would be good to share more detail on how the agent works. Feel free to pass this on to your advisers to demonstrate the amazing service we can offer at Gen H!

The Agent runs three checks for every file uploaded:

• Name check — is the document actually addressed to the right applicant?
• Document type check — is this the kind of document we asked for?
• Date check — does it cover the date window the requirement needs? (e.g. Last month payslip)

On the adviser portal 
As a broker uploads their evidence, they now see a “AI spinner”  indicator on each file. If the AI spots something off, an inline banner appears under the file explaining the issue (e.g. “This document is addressed to John Smith, not Jane…”). If they try to mark a task as done while there are issues they’ll get an “Are you sure?” prompt listing the flagged files first. (see screenshot). The issues will not block submission but will allow the adviser to ensure they uploading the correct documents.

On the underwriter system 
The same issues raised during broker upload will surface in the document viewer as an AI banner, allowing underwriters to see at a glance whether a document passed or what got flagged. We’ve also added an AI issues count + filter on the underwriter dashboard so our team can easily spot the cases that have issues, and those that don’t.

Why are we doing this?
Catching these issues at the point of upload means advisers can fix them immediately, instead of waiting for an underwriter to reject the file days later. Fewer round-trips, faster packaging. 

We are working through all the actions taken from the session and look forward to seeing you at the next one in 3 months!