We’re delighted to announce a Connect General Insurance Exclusive, launched in partnership with Paymentshield and One Insurance Solution (OIS), the specialist arm of Paymentshield.

This exclusive partnership has been created to help Connect advisers support even more clients by providing access to specialist home insurance solutions for cases that fall outside standard underwriting criteria.

Whether your client has unusual circumstances, non-standard property types, previous claims, or other complex insurance needs, you can now confidently refer them through a simple process to OIS’s team of specialists, helping more clients secure the protection they need while enhancing your overall client proposition.

Why this matters

As a Connect member, you’ll benefit from:

• Exclusive access to specialist GI expertise through OIS.
• A straightforward referral process for complex or non-standard cases.
• Greater flexibility when standard insurer criteria can’t accommodate your client.
• More opportunities to ensure your clients receive the cover they need.
• Added value to your advice proposition through a trusted specialist partner.

Getting Started

To find out which cases are eligible and how the referral process works, visit the Adviser Hub here

If you haven’t yet activated your Paymentshield Adviser Hub account, watch this short video to get started.

Join Our Launch Webinar

We’ll be hosting a live Introduction to the Connect GI Exclusive via Microsoft Teams at 10:00am on Tuesday 1 September 2026.

During the session you’ll learn:

• Which cases are suitable for referral.
• How the referral process works.
• The support available from the OIS specialist team.
• How this exclusive partnership can help you place more business.

An invitation will be sent shortly, so keep an eye on your inbox.

We’re excited to bring this exclusive benefit to our network and look forward to helping you deliver even greater choice, flexibility and outcomes for your clients through this new specialist partnership.